Delivery and returns

Online sales aren't open yet. This is how delivery and refunds will work once they are.

Delivery

• Delivery is free on every mix pack, anywhere in New Zealand, rural addresses included. We don't deliver outside New Zealand.
• We'll give you an expected delivery time when you order.
• The person receiving the delivery must be 18 or over. The courier may ask for ID and won't leave wine with anyone under 18 or anyone who appears intoxicated.
• The wine is our responsibility until it's delivered to you.

Broken, faulty or wrong wine

If a bottle arrives broken, a wine is faulty (for example, cork taint), or we've sent the wrong wine, we'll replace it or refund you.

Email aaron@coxheadwines.co.nz with your order number and a photo. Please let us know as soon as you can. You don't need to send back broken glass. If a wine is faulty, please keep the bottle in case we ask for it. If we do, we'll cover the cost of returning it.

Change of mind

We don't offer refunds if you change your mind after your order has been sent. If you want to cancel before it's sent, email us and we'll cancel it and refund you in full.

Refunds

We refund to your original payment method.

Your rights

This policy doesn't limit your rights under the Consumer Guarantees Act 1993. See our terms for more.